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We are implementing a deposit fee for appointments for new clients. The deposit will be equal to the cost of the exam fee, and will be taken at the time an appointment is booked as a credit on your account with us. At the time of exam, the credit will be applied to the total cost of the visit that day. 

We understand that this is inconvenient, and we apologize. However, we have implemented this policy due to a high number of appointment no-shows. No-show appointments take up space in the schedule, and sometimes result in having to turn patients away that day who could otherwise have been seen. Our hope is that the new policy will reduce the number of missed appointments in our schedule, and increase the number of patients we are able to help in a day. 

The policy will be extended to new clients, and to established clients with a history of one or more missed appointments. If a scheduled appointment is cancelled at least 24 hours prior, the deposit will be refunded; if the appointment is rescheduled, the deposit will be applied to the rescheduled appointment.